CCRL Screen Capture
The server – client program system, advanced configuration and searching services of the CallCatcher voice loggers help the long-term reliable storage of telephone calls and the quick finding of voice recordings effectively. The loggers can be connected to analogue and digital PRI (ISDN30)/ BRI (ISDN2) PSTN trunks / analogue and digital extensions of PABXs with a simple T splitter, without disturbing the telephone lines.
This high resolution screen capture program supports with important supplemental information those CallCatcher voice logger applications which record telephone calls of PABX extensions. It is an important tool in quality assurance or in practical training of employees, and useful tool in accurate reconstruction of affairs in the business or health care sphere.
CCRL Screen Capture features
- Native client workstation graphical resolution
- Detailed; resolution on a per pixel basis
- Cursor and mouse pointer also recorded
- MPEG4 based compression for small file sizes
- Playback possible on workstations with higher native screen resolution
- Synchronized audio and screen video playback using CallPlayer locally or via the LAN
- Easy installation and calibration
- Very cost effective and flexible licensing using CallCatcher IP credits.
At analyzing the measures, addition to the voice recordings that is an efficient help if we know what action were made on computers e.g. by dispatchers or administrators of call center services during the calls with the clients. Synchronized playback of the voice recordings of telephone calls and the videos of captured screen actions can be done by the CallPlayer AVI client program of the CallCatcher voice logger system
The playback control tool and also the keyboard can be used for quick browsing to the desired part and to replay or pause an important part of the audio - video.
